Returns / Repairs
Need to return your pepperball launcher or send back a unit for repairs?
Call us at 1-260-478-2500
- We will issue a Return Authorization (RA) Number
- We will provide the shipment address
- Please make sure that the RA Number is clearly marked on the outside of the package
- Include a brief statement regarding the requested repair, your name, your return address, email address, and a telephone number where you can be reached during normal business hours with the shipment
ALWAYS UNLOAD AND REMOVE AIR SOURCE AND PROJECTILES BEFORE SHIPPING A LAUNCHER
THE AIR SOURCE MUST BE DISCHARGED
- Postage and delivery charges must be pre-paid. Collect delivery charges will not be accepted
- Products within the one-year warranty period are returned via ground shipping at no charge
- Out of warranty returns require a pre-payment of shipping charges prior to return shipment
- You may request expedited shipping at your expense with charges paid prior to return shipment
- We strive to complete the necessary repair work within a reasonable amount of time and return the launcher with standard ground shipping
Warranty & Product Registration
United Tactical Systems, LLC (UTS) warrants, solely to the end user, law enforcement agencies, private security firms, or private or public corrections agencies, that the product is delivered free from defects in materials and workmanship for a period of one (1) year from the original date of purchase.
Within the one-year warranty period, UTS's liability and the buyer's sole and exclusive remedy hereunder for all claims shall be limited to a refund or credit to buyer of the purchase price, or replacement of this product, at UTS's option, provided that the non-conforming product is (1) returned during the warranty period and (2) properly packaged and shipped to UTS's designated facility in accordance with UTS's Return Merchandise Authorization (RMA) Policy.
Except for the express limited warranty set forth above, UTS makes no warranties or representations of any kind, whether express or implied, with respect to the product, including any (a) warranty of merchantability; or (b) warranty of fitness for a particular purpose; or (c) warranty against infringement of intellectual property rights of a third-party, whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise. There are no warranties which extend beyond the description of the face hereof. Buyer shall make no warranty or representation regarding the products that is inconsistent with the warranty set forth above. UTS shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use or the inability to use this product.
Frequently Asked Questions
How can I buy PepperBall products?
If you are a law enforcement or correctional officer, military personnel, or private security agent, simply call our Customer Service Team. For US orders, call (877) 887-3773, or if you are located outside the US, you can reach us at +1 (858) 228-1439. If you are a private citizen, please visit our consumer site to purchase our non-lethal self-defense products directly.
Do you sell PepperBall for personal defense?
Yes. We have direct-to-consumer sales for certain PepperBall products through our consumer website here.
Do you sell products outside of the United States?
Absolutely. We have dozens of agencies around the world using our products. However, to sell outside the United States, there may be export licenses that are required. If you need more details, please call our International Customer Service Team at +1 (858) 228-1439.
How can I become a Distributor, Dealer, or Agent?
If you’re interested in becoming a Distributor, Dealer, or Agent, simply contact us at (877) 887-3773 for more information.
Do I need a physical store location or can I sell exclusively through the internet?
If you are going to sell any of our products in the United States, we typically will require you to have a physical store location. Outside the United States, no physical location is required.
How often do you do PepperBall training?
We have a calendar with a list of all our current training programs here. Remember to register early – deadline for registering is two weeks prior to the class.
What if there isn't a class available near me?
If there are no classes listed in your area, you can host a class at your agency. Contact us at (877) 887-3773 for more information.
How much does training cost?
Our typical cost is $495 for each participant.
Repair & Warranty
What’s the first step I should take if one of my PepperBall launchers isn’t functioning properly?
The first thing to do is to look in the manual that came with your launcher; based on the issue, identify the recommended steps to repair the launcher.
What if I can’t find a solution to my problem in the manual?
You can call our Service Department to discuss whatever issue you are having. Often times, our technicians are able to walk you through the process to get your launcher operational in a matter of minutes. If not, they’ll provide you with a Return Material Authorization (RMA) number to send your launcher back to the factory for repair
Where do I send my PepperBall product for repair?
Please send your launcher to: PepperBall® ATTN: Service 2717 Ferguson Road Fort Wayne, IN 46809
How do I know if my PepperBall product is covered by warranty?
PepperBall warrants to the purchaser that our products will be free from defects, in material and workmanship for a period of one year after purchase of the product. This warranty does not cover damage due to rust, accident, loss, improper use, abuse, negligence, or modification of or to any part of the product. Normal wear and tear, (O-rings, springs, screws, dirt, or broken projectiles), is not covered under the warranty. At PepperBall’s option, any issue covered under warranty will be repaired at no charge to the purchaser.