Warranties, Repairs & FAQ's

Returns / Repairs

Need to return your PepperBall launcher or send back a unit for repairs?

Call us at 1-888-874-3491

• We will issue a Return Authorization (RA) Number
• We will provide the shipment address
• Please make sure that the RA Number is clearly marked on the outside of the package
• Include a brief statement regarding the requested repair, your name, your return address, email address, and a telephone number where you can be reached during normal business hours with the shipment

• Postage and delivery charges must be pre-paid. Collect delivery charges will not be accepted
• Products within the one-year warranty period are returned via ground shipping at no charge
• Out of warranty returns require a pre-payment of shipping charges prior to return shipment
• You may request expedited shipping at your expense with charges paid prior to return shipment
• We strive to complete the necessary repair work within a reasonable amount of time and return the launcher with standard ground shipping

---

Warranty & Product Registration

United Tactical Systems, LLC (UTS)/PepperBall warrants, solely to the end user, law enforcement agencies, private security firms, or private or public corrections agencies, that the product is delivered free from defects in materials and workmanship for a period of one (1) year from the original date of purchase.

 

Within the one-year warranty period, (UTS)/PepperBall liability and the buyer's sole and exclusive remedy hereunder for all claims shall be limited to a refund or credit to buyer of the purchase price, or replacement of this product, at the option of (UTS)/PepperBall, provided that the non-conforming product is (1) returned during the warranty period and (2) properly packaged and shipped to a (UTS)/PepperBall designated facility in accordance with the (UTS)/PepperBall Return Merchandise Authorization (RMA) Policy.

 

Except for the express limited warranty set forth above, (UTS)/PepperBall makes no warranties or representations of any kind, whether express or implied, with respect to the product, including any (a) warranty of merchantability; or (b) warranty of fitness for a particular purpose; or (c) warranty against infringement of intellectual property rights of a third-party, whether express or implied by law, course of dealing, course of performance, usage of trade or otherwise. There are no warranties which extend beyond the description of the face hereof. Buyer shall make no warranty or representation regarding the products that is inconsistent with the warranty set forth above. (UTS)/PepperBall shall not be liable for any injury, loss, or damage, direct or consequential, arising out of the use or the inability to use this product.

---

General Projectile Information

DO NOT deploy at head, face, eyes, neck, or spine, as impact in these areas could result in unintended severe or permanent injury or death.

 

DO NOT deploy at persons at a distance greater than 30 meters. Avoid discharging into headwinds. Maintain minimum pressure on launcher for greater accuracy.

 

EXPOSURE: If breathing is difficult, administer oxygen. Flush eyes and other contaminated areas IMMEDIATELY with large amounts of cool water, expose to fresh air. Contact lenses should be removed by subject or qualified medical personnel and must be discarded.

 

DO NOT rub contaminated areas or apply creams, salves, oils, lotions, or burn cream, which can trap irritant on the skin. For more details on these products, please refer to the Safety Data Sheet (SDS) listed on this website.

 

STORAGE AND DISPOSAL: Store in areas inaccessible to children. Do not store where temperature may exceed 150°F. For best performance, use PepperBall® projectiles within three years of opening the airtight seal on the product packaging or within five years of the date of purchase

 

DISCLAIMER OF WARRANTY AND LIMITATION OF REMEDIES: (UTS)/PepperBall warrants, solely to the end user, law enforcement agencies, private security firms, or private or public corrections agencies for a period within three years from opening the airtight seal on the product packaging or within five years of the date of purchase, that the products will perform substantially in accordance with PepperBall documentation.

 

Before use, the user shall determine the suitability of the product and be fully trained for its intended use, and user assumes all risks and liability whatsoever in connection therein. (UTS)/PepperBall liability and buyer’s sole and exclusive remedy hereunder for all claims shall be limited to a refund or credit to buyer of the purchase price, or replacement of this product, at the option of (UTS)/PepperBall. In no event shall (UTS)/PepperBall be liable or obligated to buyer or any third party in any manner for any (a) special, non-compensatory, consequential, indirect, incidental, statutory, or punitive damages of any kind, including, without limitation, lost profits and/or lost revenue, regardless of the form of action, whether in contract, tort, negligence, strict product liability, or otherwise, even if informed of or aware of the possibility of any such damages in advance, (b) in an amount greater than the amounts paid to PepperBall by buyer for the products, or (c) damage or injury caused by the products, unless due to the gross negligence or willful misconduct of (UTS)/PepperBall. The limitations set forth above shall be deemed to apply to the maximum extent permitted by applicable law and notwithstanding the failure of the essential purpose of any limited remedies. The parties acknowledge and agree that they have fully considered the foregoing allocation of risk and find it reasonable, and that the foregoing limitations are an essential basis of the bargain between the parties.